> As a lifelong computer user, my fascination with technology deepened when I began exploring Linux environments. Learning to navigate the command line, manage packages, and troubleshoot system configurations solidified my passion for understanding how technology works from the ground up.
> Throughout my personal computing journey, I've consistently enjoyed the challenge of diagnosing and resolving technical issues, from software conflicts to network connectivity problems. This innate curiosity for problem-solving is what draws me to IT support. My studies towards a Computer Science degree at WGU are providing a strong theoretical foundation that complements my practical IT interests.
> I am actively seeking an IT Help Desk/Technical Support role where I can apply my troubleshooting skills, technical aptitude, and commitment to user satisfaction. I'm eager to contribute to a team, learn industry best practices, and build a strong foundation for a career in IT, with a long-term goal of specializing in cloud engineering.
> To actively develop these skills, I'm focusing on practical projects such as building and configuring ticketing systems, working with Active Directory, and implementing foundational cloud solutions.
Set up a Windows Server VM to install and configure Active Directory Domain Services. Created OUs, users, groups, and configured basic Group Policies to practice centralized user and computer management.
Installed and configured osTicket on a local VM. Defined departments, established basic SLAs, and processed sample tickets to understand IT support workflows and ticket lifecycle management.
Configured an Amazon S3 bucket for secure data storage. Implemented bucket policies and IAM user permissions to control access, demonstrating foundational cloud security practices.
Developed a series of step-by-step troubleshooting guides for common Help Desk scenarios (e.g., 'Cannot Print,' 'Slow Internet'). This project focuses on clear communication and knowledge sharing.
Ready to start my IT career and contribute to your team. Let's connect and discuss how I can help solve your technical challenges.